Delivery charges
We deliver across India. Delivery is charged by the total weight of your order:
| Order weight | Tamil Nadu | Rest of India |
|---|---|---|
| Up to 1 kg | ₹50 | ₹70 |
| Each extra 1 kg (or part of a kg) | + ₹50 | + ₹70 |
| Example: 3 kg | ₹150 | ₹210 |
The exact charge is shown in your cart and at checkout before you pay, and it is the final delivery charge. For bulk orders, message us on WhatsApp (+91 99943 28515).
Malar Organic Farm (“we” and “us”) operates malarorganics.com (the “Website”). By placing an order through this Website, you agree to the terms below. They are here so that we both know what to expect.
Stock availability
We try to keep our stock counts accurate, but occasionally an item may be out of stock after you order. If that happens, we will send you the available items and contact you to ask whether you would like to wait for the rest or receive a refund for it.
Dispatch and delivery time
- Dispatch: orders are usually dispatched within 2 business days of payment. We dispatch Monday to Friday, except on national holidays, and we try to keep any delays to a minimum.
- Transit: delivery within India usually takes 2 to 7 days after dispatch.
- Tracking: once your order is dispatched, you will receive a tracking link to follow your parcel.
- Late delivery: if your parcel takes longer than expected, please contact us and we will look into it.
Changing your address or cancelling
We can change the delivery address, or cancel your order, at any time before it is dispatched. Once an order has been dispatched, please see our refund policy.
P.O. box addresses
We ship to P.O. box addresses by India Post only, as couriers cannot deliver to them.
Out-of-stock items
If an item in your order is out of stock, we will reserve the rest of your order and dispatch everything once the item is available, unless you ask us to send the available items first.
Returns
- Change of mind: we do not accept returns because you changed your mind.
- Faulty products: we will honour any valid claim made within 90 days of receiving your items. You will need to pay for the return postage first, and we will reimburse it if the claim is accepted. We process claims within 7 days of receiving the returned items, and you can choose a refund to your original payment method or a replacement (if in stock).
Damaged or lost parcels
If a parcel arrives damaged, please refuse it from the courier if you can, and contact us. If it was delivered while you were away, contact us and we will guide you. Parcels are insured against loss and damage up to the value stated by the courier. We will send a refund or replacement as soon as the courier completes its investigation into a damaged or lost parcel.
Customer service
For any questions about your order, email malarorganicfarm@gmail.com or message us on WhatsApp (+91 99943 28515).